Return & Refund
Returns & Refunds
At My Cravee, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- The return request must be initiated within 7 days of receiving the order.
- Products that have been opened, consumed, damaged by the customer, or are not in their original condition are not eligible for return.
Non-Returnable Items
For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged:
- Opened food products
- Consumed products
- Products with damaged or missing original packaging
- Gift cards and promotional items
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery.
To process your request, please provide:
- Order number
- Photos of the product and packaging
- A brief description of the issue
Once verified, we will offer a replacement, store credit, or refund, as applicable.
Return Process
To initiate a return:
- Contact our customer support team via email or phone.
- Provide your order number and reason for the return request.
- Our team will review your request and provide further instructions if the return is approved.
Returns sent without prior approval may not be accepted.
Refunds
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.
Shipping Charges
- Original shipping charges, if any, are non-refundable.
- If a return is approved due to a damaged, defective, or incorrect product, My Cravee will bear the return shipping costs.
- For all other approved returns, return shipping costs may be the responsibility of the customer.
Order Cancellation
Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.
Contact Us
For any return, refund, or cancellation-related inquiries, please contact us:
My Cravee
Email: info@mycravee.com
Phone: +91 9213410628
Address: Office No. 427, The Spire 2, Near Sheetal Park Bus Stand, 150 Ft Ring Road, Rajkot, Gujarat – 360006, India.
Policy Updates
My Cravee reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page and become effective immediately upon publication.
